Refund policy

We at AMORA want you to be completely satisfied with your purchase. If you receive an item that is damaged or not as described (e.g., color mismatch), you may initiate a return within 3 days of receiving the product.

Please note that we are only able to accept returns for the specific reasons listed below. We do not accept returns for buyer's remorse (e.g., changed mind, ordered the wrong size/color) if the product matches the description.

Eligible Reasons for Return

You are eligible for a return and a full refund or replacement if the product falls under any of the following conditions:
  • Damaged Product: The item arrived in a physically damaged condition.
  • Color Mismatch: The color of the item you received is different from what was shown on our website (product description and photos matter).
  • Defective/Faulty Item: The product has a manufacturing defect.
  • Incorrect Item Received: You received an item different from the one you ordered (e.g., wrong size, different product).

Return Window

You must initiate the return process within 3 calendar days of the delivery date.

Condition of Returned Items

All returned items must be:
  • In their original condition, exactly as you received them.
  • Unused and unworn, with all original tags, user manuals, and accessories still attached and included.
  • Returned in the original manufacturer's box/packaging.
We reserve the right to perform verification checks to ascertain the damage or defect before processing a refund or replacement. Returns that do not meet these requirements may be rejected.

How to Initiate a Return

To initiate a return, please follow these steps:
  1. Contact Us Email us at return.amorashoppers@gmail.com immediately within the 3-day window.
  2. Provide Details Include your provide details and clear photos/videos of the damaged or incorrect item you received along with the four digit order number on your shipping label beside seller address (eg. #0000). This is essential for verification.
  3. Receive Instructions If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. We will cover the return shipping costs for eligible returns due to our error (damage, mismatch, defect).

Refunds and Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.
  • If an exchange for the correct item is preferred and available, we will contact you and upon your approval ship the replacement item to you at no additional cost.